Frequently Asked Questions

Prices are determined based on jet type, flight distance, flight duration, number of passengers, and requested date. Fuel costs, airport fees, crew expenses, and taxes are also included in the price. One-way and round-trip flights may be priced differently.

Ideally, we recommend getting quotes 48-72 hours before your flight. However, solutions can also be provided for last-minute flights. Earlier booking is recommended during busy periods and for popular destinations. Priority jet availability is guaranteed for corporate account holders.

Departure can be organized within 2-4 hours for available jets. Our 24/7 reservation line serves for last-minute flights. Different jet options are offered based on availability.

Bank transfer, credit card, and corporate invoice options are available. Special payment terms and deferred payment options can be offered for corporate clients. Payment details are explained during booking.

Getting a quote is completely free and requires no obligation. You can receive comparative quotes from multiple operators and choose the most suitable option.

MONTJET prices are displayed in EUR. Payments can be made in EUR or TRY. Different currency options can be offered for corporate accounts.

For private jet flights, arriving at the terminal 15-30 minutes before departure is usually sufficient. VIP terminals have expedited check-in processes. For international flights, arriving 30-45 minutes early for passport control is recommended.

Luggage limits on private jets vary by jet type and number of passengers. Generally much more flexible compared to commercial flights. Special luggage like golf bags and ski equipment can also be carried. If carrying excess luggage or special equipment, please mention it during the quote stage.

On most private jet flights, you can carry your pets in the cabin with you. There is no cage requirement, and your pet can be with you throughout the flight. Simply mention your pet transport request during the quote stage. Additional documentation may be required for some international flights.

Standard catering service is provided on all flights. Special dietary requirements and preferred food and beverages can be specified in advance. Hot meal service can be provided on long flights. Premium catering options are available at an additional cost.

Many jet models have Wi-Fi connectivity. If you specify your Wi-Fi preference during the quote stage, jets with this feature will be prioritized. Wi-Fi speed and capacity vary by jet model.

Smoking policy varies by operator and jet type. If you specify your smoking preference during the quote stage, suitable jets will be offered. Most jets are categorized as non-smoking.

All operators go through a comprehensive evaluation process. EASA or FAA certifications, insurance coverage, operational history, maintenance records, and pilot experience are evaluated. We only work with operators that meet the highest standards.

All operators must have EASA or FAA certification, a valid AOC (Air Operator Certificate), and comprehensive insurance coverage. Pilots must have specific flight hour experience. Jets must undergo regular maintenance inspections.

All flights are covered by passenger and cargo insurance. Operators must have minimum insurance limits. Insurance details are shared before booking. Additional insurance requests can be evaluated.

Pilots of all operators we work with have specific minimum flight hour experience. Pilots undergo regular training and proficiency checks. Captains typically have thousands of hours of flight experience.

Cancellation policy varies by operator. Generally, cancellations made up to 7 days before the flight receive full refunds, while shorter notice periods offer partial refunds or credit options. Exact conditions are clearly stated during booking.

Yes, changes can be made. Change conditions and possible additional fees are specified during booking. With early notice, changes are usually free or low-cost. Alternative options are offered based on jet availability.

For flights canceled by the operator due to weather or technical reasons, full refunds or alternative flight options are offered. Safety is always the priority, and flights are not operated in unsuitable conditions.

Alternative solutions are offered for delays. Transfers and accommodation can be coordinated if necessary. MONTJET customer service will keep you informed and provide support throughout the process.

Corporate account holders benefit from special pricing, priority booking, centralized billing, dedicated account manager, and flexible payment terms. Jet availability guarantee is provided during busy periods.

Yes, centralized billing service is offered for corporate accounts. All flights can be consolidated into a single invoice. Cost center breakdown and detailed reporting options are available.

Minimum usage requirements for corporate accounts vary. Custom terms are determined based on your company's needs. Contact our corporate sales team for detailed information.

Authorized employees can make bookings according to the corporate account structure. Approval mechanisms and spending limits can be defined. All bookings are tracked in the centralized system.